Shipping Policy

Business Hours 

Monday - Thursday 9am - 5pm


-Congratulations on ordering or discovering tea for animals and our other amazing artisan all natural provisions!  Greywood Manor is a small business located in the Pacific Northwest.  Manufacturing orders can take up to 5-7 business days, depending on order volume.  You can be confident orders are completed with the utmost care and quality control. When orders are shipped a tracking number will be emailed to the email address you have provided at time of order. 

-Orders over $150 may require additional processing time. We appreciate your patience during these times and continue to value your support!


-Our shipping method is USPS.  When orders are packaged, weight and size of package is communicated with USPS electronically and cost is then calculated.  We do not have any control over these prices. 


-We are NOW allowed to ship to Australia and New Zealand in limited quantities.  Tea weight totals cannot weigh over 1 kilo (35.27oz).

-International Ordering (Retail or wholesale)  If you are a located out of the United States, it is your responsibility to ensure quantities, ingredients and packaging are allowed into your country of origin. Greywood Manor offers no refunds on ANY international orders. 


-Refunds - We offer absolutely NO refunds or replacements of product for international shipping orders. We also offer no refunds or replacements on orders which show USPS has delivered them to the destination address (you can make a claim with USPS).


-If you have any questions about your order, please email: 



We Appreciate Your Business!